There are certain roles in organization’s that have as their primary purpose the improvement of that business’ performance. We call these ‘support roles’. To be in a support role is to be in a position where one’s #1 deliverable and measurable output is: ‘advice’! And it is our view that people in these sorts of roles are most effective when they:
- Investigate – get out there and research your knowledge field; stay at the cutting edge of your subject matter
- Inform – keep your internal customers fully appraised of what it is that they need to know and
- Influence – use your people skills to gently persuade and shape change in the business. If you are in this sort of a role chances are that you might only spend 10 – 20% of your time doing ‘people’ work but it is critical that you do it well.
These same roles are sadly sometimes populated with over-zealous individuals who seem hell-bent on:
- Instructing and
And to be blunt, finger-waggers in strategic and advisory/ improvement roles are never as effective as the gently competent, knowledgeable and informative persuaders.